Refund and Returns Policy

Effective Date: September 24, 2026
Store Name: Tatka Sabji
Website: https://tatkasabji.com

Thank you for shopping at Tatka Sabji. We specialize in delivering the freshest farm-to-table vegetables, fruits, and daily grocery items directly to your doorstep. Due to the highly perishable nature of fresh produce, please read our policy regarding checks, replacements, and refunds carefully.

1. Fresh Produce & Perishable Goods Policy

Since we deal strictly in fresh, organic, and raw kitchen essentials, items can spoil or degrade rapidly if not stored properly. Therefore, quality checks must be performed immediately upon delivery.

2. Inspection & Instant Reporting (At Delivery)

• Spot Check: Customers or their representatives are strongly advised to inspect all items thoroughly at the time of delivery in front of our delivery captain.
• Damaged or Spoiled Items: If you find any item to be damaged, rotten, spoiled, or missing, you must report it to our delivery personnel immediately or notify our customer support hotline within 2 to 3 hours of delivery with photographic proof.
• Exclusions: Complaints regarding quality or missing items raised long after delivery or after items have been mixed/consumed cannot be entertained due to the perishable nature of raw items.

3. Replacements & Store Credit

If a verified issue is reported instantly upon delivery, our support team will arrange an immediate replacement of the item with your next order or adjust the amount as store credit/instant refund, depending on product availability.

4. Online Payment Refunds

• Order Cancellation: Orders can be cancelled free of charge only before they are packed or dispatched for delivery.
• Gateway Refunds: In case of online payment failures, double-charging, or pre-dispatch cancellations where a monetary refund is due, the amount will be reversed to the original payment method.
• Bank Processing Time: Once initiated, online refunds typically take 5 to 7 business days to reflect in the customer’s bank account or card statement, as per standard banking partner guidelines.

5. Contact Us

For any urgent delivery issues or instant order support, please contact us right away: